The reporter provided feedback in relation to the operator's response and raised the following queries:
Does the operator have a procedure and / or policy in place to address regular servicing, cleaning and maintenance of platform signals at [Location] station?
Does the operator have a procedure and / or policy in place to address defective signals in a timely manner?
The operator was advised of the reporter's feedback and provided the following further response:
[Operator] has a series of standards…
