Human error is recognised as an important issue in fields as
diverse as medicine, mining and shipping, and to some extent
aviation.
Although the human element has long been recognised as important
in the cockpit, its role in aircraft maintenance has been largely
overlooked.
According to Boeing figures 12% of major aircraft accidents
involve maintenance, and 50% of flight delays in the US are caused
by maintenance errors.
In response to a worldwide lack of information on the issue, in
late 1998 the Bureau distributed a safety survey to all licensed
aircraft maintenance engineers in Australia.…