Many factors contribute to an airline's safety record, some
external to the organisation and others internal.� An important
internal contribution comes from the manner in which the company's
flight operations are managed.� This study addresses the
organisational factors impinging on an airline's safety outcome
that are subject to influence by managers in their flight
operations divisions.� Particular attention is given to evidence of
the concept known as 'institutional resilience'.
Twelve major airlines in Australasia and South East Asia
participated in the study.� The study used a mixed…