Maintenance incidents contribute to a significant proportion of
worldwide commercial jet accidents, yet until recently, little was
known of the nature of maintenance incidents and the factors which
promote them.
In face-to-face interviews, maintenance technicians were asked
to report examples of maintenance incidents which they had
experienced first-hand. Eighty-six incident reports were
recorded.
Human factors were involved in most of the reported incidents,
with workers on duty between the hours of 0200 and 0400 having a
greater chance of having an incident than workers on duty at other…