The operator had not formally defined the roles and responsibilities of key positions involved in monitoring and managing flight operations, such as the standards manager for each fleet and the General Manager Flying Operations (Medivac and Charter).
The ATSB is satisfied that the action undertaken satisfactorily addressed this safety issue.
In June 2010, the operator amended its operations manual to include a description of the role and accountabilities of a standards manager. The manual stated a standards manager was:
The OM also included a list of more specific accountabilities for a standards manager.