The ATSB is investigating the flight preparation event involving an Airbus A350-941, registered 9V-SHH, at Brisbane Airport, Queensland on 27 May 2022. 

At about 0915 Eastern Standard Time, the aircraft was in the final stages of being prepared for departure from bay 81. All turnaround service functions had been completed, all passengers had boarded, all doors were closed, and the aerobridge was in the process of being retracted from the aircraft.

An aviation refueller on an adjacent bay observed that the aircraft appeared to be ready to push back, but the pitot covers were still fitted. The refueller communicated with one of the engineers responsible for the aircraft that the pitot covers were still fitted. With three minutes remaining until the normal departure time, the engineer positioned an elevated work platform towards the nose of the aircraft and removed the covers, before the pushback commenced.

As part of the investigation, the ATSB will examine the circumstances leading to this flight preparation event, including interviewing the relevant parties involved, analysing the CCTV footage and assessing the risk controls relevant to the fitment and removal of the pitot covers.

Should a critical safety issue be identified at any time during the investigation, the ATSB will immediately notify operators and regulators so appropriate and timely safety action can be taken.

A final report will be published at the conclusion of the investigation.