Aviation safety investigations & reports

Flight preparation event involving an Airbus A350-941 registered 9V-SHH, at Brisbane Airport, Queensland, on 27 May 2022

Investigation number:
Status: Active
Investigation in progress


The ATSB is investigating the flight preparation event involving an Airbus A350-941, registered 9V-SHH, at Brisbane Airport, Queensland on 27 May 2022. 

At about 0915 Eastern Standard Time, the aircraft was in the final stages of being prepared for departure from bay 81. All turnaround service functions had been completed, all passengers had boarded, all doors were closed, and the aerobridge was in the process of being retracted from the aircraft.

An aviation refueller on an adjacent bay observed that the aircraft appeared to be ready to push back, but the pitot covers were still fitted. The refueller communicated with one of the engineers responsible for the aircraft that the pitot covers were still fitted. With three minutes remaining until the normal departure time, the engineer positioned an elevated work platform towards the nose of the aircraft and removed the covers, before the pushback commenced.

As part of the investigation, the ATSB will examine the circumstances leading to this flight preparation event, including interviewing the relevant parties involved, analysing the CCTV footage and assessing the risk controls relevant to the fitment and removal of the pitot covers.

Should a critical safety issue be identified at any time during the investigation, the ATSB will immediately notify operators and regulators so appropriate and timely safety action can be taken.

A final report will be published at the conclusion of the investigation.

General details
Date: 27 May 2022   Investigation status: Active  
Time: 0915 AEST   Investigation level: Short - click for an explanation of investigation levels  
Location   (show map): Brisbane Airport   Investigation phase: Evidence collection  
State: Queensland   Occurrence type: Aircraft preparation  
  Occurrence category: Incident  
Report status: Pending   Highest injury level: None  
Anticipated completion: 4th Quarter 2022    

Aircraft details

Aircraft details
Aircraft manufacturer Airbus  
Aircraft model 350-941  
Aircraft registration 9V-SHH  
Serial number 316  
Operator Singapore Airlines  
Type of operation Air Transport High Capacity  
Sector Jet  
Damage to aircraft Nil  
Departure point Brisbane Airport, Queensland  
Destination Singapore Changi Airport, Singapore  
Last update 16 June 2022