Aviation safety investigations & reports

Landing gear indication involving a Boeing 787, VH-ZNH, near Sydney Airport, NSW, 21 June 2021

Investigation number:
Status: Active
Investigation in progress


The ATSB has commenced a transport safety investigation into a landing gear indication involving a Boeing 787, VH-ZNH, near Sydney Airport, NSW, on 21 June 2021.

During climb, the main landing gear did not retract and the crew received a gear disagree EICAS message. The crew returned the aircraft to Sydney for an uneventful landing. The engineering inspection revealed that the forward gear pins on the left and right main landing gear were not removed prior to the flight.

The evidence collection phase of the investigation will include a review and examination of maintenance records and the gathering of any other relevant evidence. 

A report will be published at the conclusion of the investigation. Should a critical safety issue be identified during the course of the investigation, the ATSB will immediately notify relevant parties, so that appropriate safety action can be taken. 

General details
Date: 21 June 2021   Investigation status: Active  
Time: 11:00 EST   Investigation level: Short - click for an explanation of investigation levels  
Location   (show map): near Sydney Airport   Investigation phase: Evidence collection  
State: New South Wales   Occurrence type: Landing gear/indication  
  Occurrence category: Incident  
Report status: Pending   Highest injury level: None  
Anticipated completion: 1st Quarter 2022    

Aircraft details

Aircraft details
Aircraft manufacturer The Boeing Company  
Aircraft model 787-9  
Aircraft registration VH-ZNH  
Serial number 36241  
Operator Qantas Airways Ltd  
Type of operation Air Transport High Capacity  
Sector Jet  
Damage to aircraft Nil  
Departure point Sydney, NSW  
Destination Perth, WA  
Last update 01 July 2021