Aviation safety investigations & reports

Incorrect configuration involving Boeing 787, registered VN-A870, near Melbourne, Victoria, on 19 September 2019

Investigation number:
Status: Active
Investigation in progress
Phase: Final report: Internal review Read more information on this investigation phase


The ATSB is investigating an incorrect configuration incident involving a Boeing 787, registered VN-A870, flight VN781, operated by Vietnam Airlines near Melbourne Airport, Victoria, on 19 September 2019.

During approach to land, Melbourne Air Traffic Control advised the crew that the aircraft’s landing gear was observed not to be extended. The crew initiated a missed approach.

As part of the investigation, the ATSB will obtain information from the flight crew, and additional information as required.

A report will be released at the end of the investigation. Should a critical safety issue be identified during the course of the investigation, the ATSB will immediately notify those affected and seek safety action to address the issue.

General details
Date: 19 September 2019   Investigation status: Active  
Time: 8:04 EST   Investigation level: Defined - click for an explanation of investigation levels  
Location   (show map): Melbourne Airport   Investigation phase: Final report: Internal review  
State: Victoria   Occurrence type: Incorrect configuration  
  Occurrence category: Incident  
Report status: Pending   Highest injury level: None  
Anticipated completion: 3rd Quarter 2022    

Aircraft details

Aircraft details
Aircraft manufacturer The Boeing Company  
Aircraft model 787-9  
Aircraft registration VN-A870  
Serial number 39289  
Operator Vietnam Airlines  
Type of operation Air Transport High Capacity  
Sector Jet  
Damage to aircraft Nil  
Departure point Ho Chi Minh City, Vietnam  
Destination Melbourne, Victoria  
Last update 23 May 2022