Accidents and serious incidents (commonly called Immediately Reportable Matters), which affect the safety of aircraft must, in the first instance, be notified to the ATSB by telephone (24 hours) 1800 011 034. During business hours you can also call (+61) 2 6230 4470.

Accidents and serious incidents are required to be immediately notified to the ATSB in accordance with section 18 of the Transport Safety Investigation Act 2003. The ATSB collects information for the purposes of enhancing transport safety. The collection of aviation accident and incident information is required in connection with the Transport Safety Investigation Act 2003.

Written notifications are required to be submitted within 72 hours of an accident, serious incident or incident in accordance with section 19 of the Transport Safety Investigation Act 2003 and contain the particulars set out in the Transport Safety Investigation Regulations 2021. The written notification should contain as much information about the accident, serious incident or incident as is within the knowledge of the person at the time of submitting the notification.

If you cannot complete this notification or require assistance, please telephone 1800 011 034.

Disclosure of information (including personal information)

The ATSB’s function of improving transport safety through receiving reports and conducting investigations may include sharing safety information with other organisations or persons who are best placed to make improvements to transport safety.

If information is shared by the ATSB, it will remove information that directly identifies an individual where possible (i.e. names, licence numbers and addresses). However, other indirect identifiers (i.e. times, dates and locations for the occurrence of incidents) could be disclosed in the interests of safety. If the information is the subject of an ATSB investigation it will only be used and shared in accordance with the strict limitations set out in the Transport Safety Investigation Act 2003. The ATSB also handles information you provide in accordance with its Privacy Policy.

Information disclosed to CASA

The ATSB and CASA have developed a mandatory notifications information sharing policy. The policy outlines the requirements for the information and provides advice on the manner in which it will be used when shared between the two agencies.

False or misleading reports

Submission of information known by the reporter to be false or misleading is a serious offence under section 137.1 of the Commonwealth Criminal Code. It is also a serious offence for a person to assist another person to provide false or misleading information. 


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