Ground handling

Boeing 737-7Q8, VH-VBC

Safety Action

Aircraft operator local safety action

The operator has amended its pushback procedures in the event that the pilot in command advises "brakes parked", "clear to disconnect" without a pause between the two instructions. After the Captain confirms that the brakes are parked, a chock is to be placed in front of the nose wheel while the tow bar is being disconnected. The tow bar is to be disconnected from the aircraft and the steering bypass pin removed. The dispatch engineers are to then disconnect the interphone, close the interphone panel door and remove the nose wheel chock, then position clear of the aircraft and in view of the crew.

The amended procedure reinterates the previous requirement for two chocks to be carried on the tow motor for all aircraft movements.

Airport operator local safety action

The airport operator has revised the operational procedures for the Domestic-4 apron. The revised procedures specify that aircraft movements to/from Bays 93, 93A, 93R, 94, 94A and 94B are not permitted when towbar disconnect point east is occupied.

Significant Factors

  1. The aircraft nose wheel was not chocked following the pushback manoeuvre.
  2. The crew commenced to taxi without ensuring that the disconnect procedures had been completed, and that the dispatch engineers were clear of the aircraft.



 

Analysis

Although the pushback of VBC was five minutes behind schedule, there was no evidence to suggest that the pushback was rushed in the interests of any commercial pressures on any of the personnel involved.

Following the instruction to "Park brakes", the pilot in command responded, "Brakes parked, clear to disconnect", without a pause between the two instructions. The dispatch engineer communicating with the crew recalled that the pilot in command had confirmed that the aircraft brakes were parked, but could not recall hearing the pilot in command's instruction "Clear to disconnect". At about that time, the attention of both dispatch engineer's was diverted by OLM taxying onto towbar disconnect point west. It is possible that the dispatch engineer in communication with the crew may not have heard the "Clear to disconnect" instruction from the pilot in command because of the noise of the engines of both VBC and OLM, and also because his attention had been diverted by OLM.

The nose wheel of the aircraft was not chocked at the completion of the pushback. That was contrary to the operator's prescribed procedures. Had the nose wheel been chocked, it is unlikely that the aircraft could have moved forward until the disconnect procedure was completed.

It is likely that once the crew of VBC saw the pushback tow motor clearing the aircraft, they incorrectly assumed that the disconnect procedure was complete, in accordance with the pilot in command's instruction of "Clear to disconnect" to the dispatch engineer. At that point, the controller requested the crew to tow forward. The crew's response to the controller that the disconnect procedure was complete, and that they could taxi as required, seemed to support that assumption. However, the crew commenced to taxi without ensuring that the dispatch engineers were positioned clear of the aircraft, thus providing confirmation that the disconnect procedure was complete.

Summary

On 4 July 2002, VH-VBC, a Boeing 737-7Q8 aircraft, was pushed back from Bay 93 at the Domestic-4 apron at Sydney Airport before departure for a flight to Brisbane. At the completion of the pushback, one of the dispatch engineers used the aircraft ground interphone to instruct the pilot in command to park the aircraft brakes. The pilot in command responded with the phrase "Brakes parked, clear to disconnect". The towbar was disconnected, and the crew commenced to taxi the aircraft before the ground interphone had been disconnected. Consequently, the ground engineer who was operating the ground interphone came into close proximity to the right engine as the aircraft began to move forward.

The crew of VBC had operated an earlier flight from Melbourne to Sydney and arrived 21 minutes behind schedule. Consequently, VBC commenced pushback five minutes behind the scheduled departure time for the flight to Brisbane.

Runway 25 was in use at the time and a number of aircraft were using taxiway Golf located adjacent to the Domestic-4 apron. A Saab Aircraft SF-340 aircraft, VH-OLM was taxying inbound for Bay 94A on the Domestic-4 apron. An aero-medical aircraft was following OLM on taxiway Golf, and was taxying to the eastern general aviation parking area, located to the north of the threshold of runway 25.

As VBC commenced the pushback from Bay 93 to towbar disconnect point east, the crew of another B737 located on Bay 91 also requested pushback approval. The air traffic controller did not respond to that request. The controller asked the crew of OLM if they could taxi onto the Domestic-4 apron and then to Bay 94, once VBC had moved forward from towbar disconnect point east. The controller then instructed the crew of VBC to hold clear of the entrance to the Domestic-4 apron so that OLM could enter the apron to allow the aero-medical aircraft to continue taxying towards the eastern general aviation parking area.

The crew of OLM taxied into the Domestic-4 apron, and stopped in the vicinity of towbar disconnect point west, facing VBC, which was at that time located slightly to the east of, and facing west towards towbar disconnect point east.

The controller then instructed the crew of VBC to tow forward to towbar disconnect point east. The crew of VBC advised the controller that the towbar disconnect procedure was complete, and that they could taxi as required. The controller responded by issuing a clearance to the crew of VBC to taxi forward and hold short of taxiway Golf.

The dispatch engineers subsequently reported that their attention had been diverted when OLM taxied into the Domestic-4 apron and onto towbar disconnect point west. The dispatch engineer communicating with the crew recalled that the pilot in command confirmed that the aircraft brakes were parked, but could not recall hearing the pilot in command's instruction "Clear to disconnect". The other dispatch engineer, who was standing at the nose of the aircraft, subsequently reported that he realised the aircraft had begun to move forward when he felt a "bump" on the back of his head as it was contacted by the aircraft radome. He immediately turned, and realising that the other engineer had not noticed that VBC had begun to move, ran aft and dragged the other engineer clear of the vicinity of the right engine. The crew of VBC realised that the disconnect procedure had not been completed and stopped the aircraft. The disconnect procedure was completed and the aircraft recommenced taxying once the dispatch engineers had positioned themselves clear of the aircraft.

The crew of OLM taxied onto Bay 94A once VBC had recommenced taxying and was clear of towbar disconnect point east.

The operator reported that the flight interphone system from VBC was examined following the occurrence, and was found to be serviceable.

The operator's pushback procedures specified that at the completion of the pushback manoeuvre, the dispatch engineer would use the ground interphone to instruct the pilot in command to park the aircraft brakes. The correct response from the pilot in command was "Brakes parked", at which point the dispatch engineer was required to place a chock in front of the aircraft nose wheel and disconnect the pushback tow motor from the aircraft. The dispatch engineers did not place the nose wheel chock in position following the pushback.

The operator's procedures also specified that when the towbar had been disconnected and the steering bypass pin removed from the aircraft, the dispatch engineers were to stand by for the final command from the pilot in command to disconnect the ground interphone unit, using the phrase "Clear to disconnect". When given that command, the dispatch engineers were to disconnect the interphone, close the interphone panel door, and remove the nose wheel chock. They were then required to position themselves clear of the aircraft and in view of the flight crew so that the crew could confirm that the disconnect procedures were complete. The crew, however, commenced to taxi the aircraft without ensuring that the dispatch engineers were clear of the aircraft, and that the disconnect procedures were complete.

Occurrence summary

Investigation number 200203102
Occurrence date 04/07/2002
Location Sydney, Aero.
State New South Wales
Report release date 13/03/2003
Report status Final
Investigation type Occurrence Investigation
Investigation status Completed
Mode of transport Aviation
Aviation occurrence category Ground handling
Occurrence class Incident
Highest injury level None

Aircraft details

Manufacturer The Boeing Company
Model 737
Registration VH-VBC
Serial number 30638
Sector Jet
Operation type Air Transport High Capacity
Departure point Sydney, NSW
Destination Brisbane, QLD
Damage Nil

Ground handling involving Hughes Helicopters 269C, VH-OBK, 40 km north-north-east of Warren, New South Wales

Summary

The helicopter had been engaged in spraying operations for more than three hours and was refuelled on several occasions whilst the engine was running. This procedure, which is approved by the Civil Aviation Authority, is known as "hot refuelling".

The pilot reported that he landed the helicopter to the left and rear of a stationary utility vehicle which contained the refuelling equipment. After the helicopter came to rest, and contrary to normal hot refuelling procedure, the driver reversed the utility towards the helicopter and stopped under the main rotor disc. The driver then took a fuel hose from the tray of the utility to the helicopter. Upon returning to the utility, he climbed onto the rear tray to start transferring fuel but was struck on the head by the main rotor blades and received fatal injuries.

The driver had been conducting hot refuelling for more than five weeks. The procedure called for the vehicle to remain stationary after the helicopter landed. The pilot was required to park the helicopter in a position where the main rotor disc was clear of the utility. With the vehicle parked in this position relative to the helicopter, the driver could safely climb onto the rear tray to pump fuel into the helicopter without fear of being struck by the rotor. The reason why the driver departed from this procedure was not established.

Occurrence summary

Investigation number 199201782
Occurrence date 01/12/1992
Location 40 km north-north-east of Warren
State New South Wales
Report release date 13/09/1994
Report status Final
Investigation type Occurrence Investigation
Investigation status Completed
Mode of transport Aviation
Aviation occurrence category Ground handling
Occurrence class Accident
Highest injury level Fatal

Aircraft details

Manufacturer Hughes Helicopters
Model 269
Registration VH-OBK
Serial number 1190855
Sector Helicopter
Operation type Aerial Work
Departure point Buttabone NSW
Destination Buttabone NSW
Damage Nil

Ground handling incident involving Airbus A380, Sydney Airport, New South Wales, on 28 August 2018

Brief

Occurrence Briefs are concise reports that detail the facts surrounding a transport safety occurrence, as received in the initial notification and any follow-up enquiries. They provide an opportunity to share safety messages in the absence of an investigation.

What happened

On 28 August 2018 at about 1400 Eastern Standard Time, an Airbus A380 departed Sydney, New South Wales for a regular public transport flight to Dallas, US.

Passing FL 250 on climb, a loud noise was detected coming from a door on the upper deck. The door was locked correctly and not at risk of opening, however due to the passenger discomfort and the unknown nature of the issue the decision was made to return the aircraft to Sydney. The crew conducted a fuel dump and an uneventful approach and landing into Sydney.

The post-flight engineering inspection revealed damage to the door, caused by contact with a catering truck while the aircraft was loaded. The door seal retainer and seal on the underside of the door was damaged. Due to distraction of the non-normal operation of the catering truck, the damage to the door seal and seal retainer was not observed by the catering crew and therefore not reported to the flight crew or engineering. This resulted in the aircraft departing with the damaged door.

Figure 1: Damage to the door seal and door seal retainer

ab2018104_figure-1.png

Source: Operator

Safety action

The operator launched an investigation into the ground handling incident.

Safety message

All persons working in and around aircraft have a responsibility to notify the operating crew about any damage to the aircraft. Ground crew should always be on the lookout for damage or anything abnormal. If any doubt exists, it is imperative to notify flight and/or ground crew for an engineering inspection.

About this report

Decisions regarding whether to conduct an investigation, and the scope of an investigation, are based on many factors, including the level of safety benefit likely to be obtained from an investigation. For this occurrence, no investigation has been conducted and the ATSB did not verify the accuracy of the information. A brief description has been written using information supplied in the notification and any follow-up information in order to produce a short summary report, and allow for greater industry awareness of potential safety issues and possible safety actions.

Occurrence summary

Mode of transport Aviation
Occurrence ID AB-2018-104
Occurrence date 28/08/2018
Location Sydney Airport
State New South Wales
Occurrence class Incident
Aviation occurrence category Ground handling
Highest injury level Minor
Brief release date 29/11/2018

Aircraft details

Manufacturer Airbus
Model A380-842
Sector Jet
Operation type Air Transport High Capacity
Departure point Sydney Airport, NSW
Damage Minor