Part 121 operator audio-only passenger safety briefing

Thank you for raising your concerns regarding the passenger safety briefing provided on [Operator] [flight number] from [Location 1] to [Location 2] on [date], operated by an [aircraft type] aircraft.

[Operator] acknowledges the importance of ensuring that passenger safety briefings are clear, understandable and effective for all passengers, including in circumstances where video display systems are not available or not in use. Passenger comprehension of safety information is a critical element of our Safety Management System.

The [Operator] passenger safety briefing meets CASR 121.285 requirements for passenger briefings, which specifies content but not the delivery method. The safety briefing must clearly inform passengers about all essential safety actions, equipment, and behaviours required during the flight. Specifically, it must cover:

• seatbelts – when they must be worn and how to correctly use them
• adjustable seats/berths – when seat backs must be upright or in other permitted positions
• seat attachments (for example tray tables, footrests) – when these must be stowed
• fixed cabin attachments (for example bassinets, tray tables attached to walls) – when they must be stowed
• carry-on baggage – where to stow or secure items and when they must remain secured
• emergency exits – their locations
• escape-path lighting – where it is located (if installed)
• supplemental oxygen equipment – its location and how to use it (if required for the flight)
• life jackets – where they are, how to use them, and a clear warning not to inflate them inside the aircraft
• life rafts – where they are located (if required for the flight)
• smoking prohibition – that smoking is not permitted by law
• evacuation requirements – that carry-on baggage must be left behind in an evacuation
• compliance – that passengers must follow all safety instructions issued by crew
• safety briefing card – where to find it and which aircraft configuration applies to the flight, and
• special survival equipment – where it is located and how to use it if passengers may need it without further instruction.

On all [Operator] mainline aircraft, Cabin Crew position throughout the cabin to additionally physically demonstrate the required listed components at key points throughout the safety demonstration, irrespective of whether the video or Pre-Recorded Announcement and boarding Music (PRAM/PA) audio-only format is being used. On [flight number], the Customer Service Manager played the video format, while crew demonstrated the required components in the cabin.

[Operator] acknowledges the importance of accessibility and inclusivity in safety communications, particularly for passengers with cognitive or auditory impairments, limited English proficiency, or limited familiarity with international air travel. These considerations form part of our broader human factors and passenger safety risk assessments.

Cabin Crew conduct individual briefings for customers who identify themselves as having hearing or vision impairments. Additional information is available to all passengers on the onboard safety briefing card. Foreign language public address's are also provided on applicable sectors.

The [Operator] safety demonstration video is currently under a regular cyclic review, and consideration will be given to the feedback provided.

[Operator] remains committed to continuously improving the effectiveness of our safety communications and ensuring that all passengers receive clear and comprehensible safety information in all operational contexts.