Aviation safety investigations & reports

Boeing Co 767-338ER, VH-OGG

Investigation number:
Status: Completed
Investigation completed


The Boeing 767 passenger list was changed shortly before departure but the crew were not provided with the updated passenger list.

Normal company procedures were to complete the passenger list 15 minutes before the doors were closed. Passengers checked in within 15 minutes prior to doors closure required the passenger list and loadsheet to be amended. The 'last-minute changes' were entered into the computerised load control system, which then produced a final loadsheet incorporating all the changes.

If a passenger checked in very close to doors closure, there may not have been enough time for traffic staff to reprint an updated passenger list and deliver it to the crew. In this event, company procedures required passenger service staff to hand amend the passenger list on the aircraft and to ensure that the number of names on the list agreed with the number of passengers on the loadsheet.

On this occasion an updated list was not issued and the list on board the aircraft was therefore not updated. The company has since reminded all of its customer service staff of the requirements for the passenger list to accurately reflect the names and the number of passengers stated on the final loadsheet.

General details
Date: 08 August 2000   Investigation status: Completed  
Time: 0805 hours EST    
Location   (show map): Sydney, Aero.    
State: New South Wales    
Release date: 15 November 2000   Occurrence category: Incident  
Report status: Final   Highest injury level: None  

Aircraft details

Aircraft details
Aircraft manufacturer The Boeing Company  
Aircraft model 767  
Aircraft registration VH-OGG  
Serial number 24929  
Type of operation Air Transport High Capacity  
Damage to aircraft Nil  
Departure point Sydney, NSW  
Destination Christchurch, NEW ZEALAND  
Last update 13 May 2014