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The Boeing B767 aircraft was operating an RPT passenger service from Sydney direct to Perth. As the aircraft was rotated for lift-off the co-pilot, who was the handling pilot for the flight, found that the aircraft was very nose heavy. The crew contacted load control and requested a loading check. The check disclosed that 400 kg of cargo had been loaded into position 11, the most forward bay, and this load had not been entered into the loading data. The crew received revised stabiliser trim settings which were confirmed during the arrival into Perth. The investigation found that the load controller had established what load had to be loaded onto the aircraft and had made the relevant weight and balance computations. However the load controller had not locked out the computer field related to freight as is required by the relevant procedures. This allowed the aircraft loaders to load the additional cargo and make an entry into the computer. This entry did not become obvious to the load controller and, because the load controller thought there was no changes to the original computations, the crew were not advised to reconfigure the aircraft. The operator has instituted training procedures designed to improve discipline in the loading system.
Download Final Report
[ Download PDF: 13KB]
General details
Date: 13 February 1998 Investigation status: Completed 
Time: 7:30 ESuT  
 Investigation type: Occurrence Investigation 
 Occurrence type: Loading related 
Release date: 18 August 1998 Occurrence class: Operational 
Report status: Final Occurrence category: Incident 
Aircraft details
Aircraft manufacturer: The Boeing Company 
Aircraft model: 767-238 
Aircraft registration: VH-EAJ 
Sector: Jet 
Damage to aircraft: Nil 
Departure point:Sydney NSW
Destination:Perth WA
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Last update 28 October 2014