Safety issue

Safety issue description

The Queensland Rail alarm response procedure and automated messaging system used at the Rail Management Centre were ineffective in providing network operations staff timely notification of alarms from the environmental monitoring stations in the Glass House Mountains to Gympie North control area.
Issue number RO-2022-003-SI-01
Issue owner Queensland Rail
Transport function Rail: Other
Issue status Closed – Adequately addressed
Date issue released 05/08/2025
Issue status justification

The ATSB considers that changes to the Queensland Rail environmental monitoring system and updates to its management and messaging procedures for adverse weather events adequately addresses this safety issue. 

Safety action

Action type Proactive action
Action number RO-2022-003-PSA-02
Organisation Queensland Rail
Action description

Queensland Rail advised the ATSB that it has updated several safety and environment management system documents that prescribe alarm management and automated messaging system response responsibilities:

Network Operational Status (MD-22-233)

  • Replaces existing Regional Network Operational Status instruction (MD-20-53)
  • Applies network-wide with defined thresholds for stopping trains in extreme weather
  • Establishes comprehensive responsibilities for EMS [Environmental monitoring station] placement, notification, and monitoring

Remote Monitoring System Alarm Response (MD-11-1955)

  • Outlines alarm management procedures for remote monitoring system users
  • Implements conservative approach with colour-coded alarm staging from Warning (Yellow) to critical (Red)
  • Ensures appropriate personnel notification and role clarity
  • Configures Critical EMS alarms for direct transmission to relevant RMC UTC [Universal traffic control] workstations
  • Establishes mobile phone assignment to Freight Facilitator desk for EMS alarm reception
  • Incorporates Network Operational Status considerations into RMC [Rail management centre] reporting procedures.
Action status Closed