Safety issue

Safety issue description

The purpose of communication between key operational people was not always clearly stated nor understood leading to misunderstandings between people.
Issue number RO-2014-009-SI-03
Issue owner NSW Trains; Sydney Trains
Transport function Rail: Passenger - metropolitan
Date issue released 17/01/2018
Issue status justification

Reinforcing correct and effective communication procedures is an appropriate action.

Safety action

Action type Proactive action
Action number RO-2014-009-NSA-047
Organisation Sydney Trains
Action date 17/01/2018
Action description

Sydney Trains conducted a Level 5 investigation into the incident. Recommendation 1 from the investigation was the “Immediate briefing of all staff (within RMC) in relation to effective communication”. This has been completed.
Action status Closed - Action Taken

Safety action

Action type Proactive action
Action number RO-2014-009-NSA-045
Organisation NSW Trains
Action date 17/01/2018
Action description

NSW Trains investigation made the following recommendations to address this safety issue;

  • Brief all NSWT Crew on correct communication procedures, particularly around dealings with Network Control across all networks.
  • Provide NSWT input into training content to make it consistent with NSWT procedures for communicating with Network Control and the operational environment of NSWT.
Action status Closed - Action Taken