Wave Air's weight and balance system used an incorrect empty weight moment arm to calculate the aircraft's centre of gravity, and passengers were not weighed in accordance with their procedures.
The operator's safety action will enable accurate weight and balance assessments.
Wave Air corrected the empty weight moment arm of the aircraft in the weight and balance system. It also reviewed the data of other aircraft in the system to ensure accuracy against published figures. Additionally, the operator's passenger scales have been serviced and returned to the check-in area to be routinely used to weigh passengers as per the operator’s procedures.
