Bamboo Airways did not ensure that its flight dispatchers highlighted to flight crews all types of flight information most critical for flight safety.
Bamboo Airways updated its procedures and guidance for flight dispatchers to ensure that aeronautical information affecting flight performance, including changes in runway declared distances, is effectively highlighted or directly communicated to flight crews.
In its final investigation report, BAV reported that they met with all flight dispatchers to raise awareness of the runway excursion occurrence and has issued guidance to enhance dispatcher NOTAM checks. For NOTAMs affecting the flight performance, including reductions in runway length, dispatchers are now required to notify flight crew directly and highlight the relevant NOTAM number and affected airports in the short briefing. Dispatchers are also required to no longer advise flight crew that there are no special NOTAMs in effect, but instead refer crew to the NOTAMs themselves.
