Malaysia Airlines did not ensure that its flight dispatchers highlighted to flight crews all types of flight information most critical for flight safety.
Malaysia Airlines Berhad updated its procedures and guidance for flight dispatchers to ensure that aeronautical information affecting flight performance, including changes in runway declared distances, is effectively highlighted or directly communicated to flight crews.
On 12 September 2023, in response to receiving Safety Alert 160, issued by APAM, Malaysia Airlines advised that it issued a reminder to flight dispatchers to copy the relevant reduced runway length NOTAM into the 'special notes' section of the OFP, so that it would appear on the front page. This procedure was subsequently incorporated into the company flight dispatch manual, so that when preparing the operational flight plan (OFP), the flight dispatchers would be required to insert in the special notes section any significant information, from NOTAM or other sources, that may impact safety and security of the flight or impact the aircraft performance/weight limits for take-off, cruise or landing. The initial and recurrent training program for flight dispatchers will also highlight the requirement.
