Although the operator provided its flight crew with basic awareness training in crew resource management (CRM), it was limited in nature and did not ensure flight crew were provided with sufficient case studies and practical experience in applying relevant CRM techniques.
The ATSB is satisfied that the action undertaken satisfactorily addressed this safety issue.
In December 2009, the operator’s Westwind pilots completed a 2-day course titled ‘Introduction to airline human factors and crew resource management’. The course was delivered by the human factors coordinator from the operator’s parent airline as per that airline’s syllabus and included case studies from the operator’s operations. During the course, the pilots were also provided information on a behavioural markers’ assessment form to reinforce CRM observable safety behaviours.
In addition, the operator introduced a requirement for recurrent (biennial) classroom-based CRM training.