In January 2019, the operator provided a revised operations manual. The manual still allowed pilots to leave the controls of a helicopter to escort passengers to and from a helicopter, under the same conditions as previously. However, an additional note in the manual was included, which stated:
Control frictions do not meet the requirement of a control lock.
In February 2021, the operator advised that it did not consider this aspect to be related to the accident, and it did not provide any further safety action.