In January 2019, the operator’s operations manual was updated and required that all items and passengers must be weighed by the company and that these weights will be used on the aircraft load sheet:
2B3.2 Load Control
CAR 235 CAO 20.16.1
The calculation of weights for all passengers and cargo carried in Company aircraft shall be in accordance with this Section. All weights shall be recorded before the aircraft is loaded.
NOTE: All items and passengers must be weighed by the Company and only those weights used on the load sheet.
2B3.3 Passenger Weight
Load calculations for all Company operated aircraft shall be made using actual weights for all passengers and baggage.
The operator advised in February 2021 that the reservation system used by the operator would automatically add an additional five per cent to the body weight provided by the passenger. Also, the operator advised that all passengers are now weighed prior to departure as per its operations manual.