Aviation safety issues and actions

Passenger oxygen mask instructions

Issue number: AO-2017-098-SI-01
Who it affects: Airline passengers
Issue owner: AirAsia Indonesia
Operation affected: Aviation: Air transport
Background: Investigation Report AO-2017-098
Date: 26 November 2019

Safety issue description

The pre-flight safety briefing and safety information card did not include a clear instruction on how to activate the flow of oxygen from the passenger oxygen masks and that the bag may not inflate when oxygen is flowing. This resulted in some passengers not understanding whether or not there was oxygen flowing in the mask.

Response by AirAsia Indonesia

AirAsia Indonesia responded:

AirAsia follows the Indonesia regulation as stipulated in CASR 121.503 which is not mentioned the such requirement.

However, AirAsia [will] consider to include the requirement in Safety Demo Announcement.

ATSB comment

The ATSB reviewed the response provided by AirAsia, and noting their response did not provide a commitment to take action, issues the following Safety Recommendation.

Recommendation

Action organisation: AirAsia Indonesia
Action number: AO-2017-098 SR-021
Date: 26 November 2019
Action status: Released

The ATSB recommends that AirAsia Indonesia take further action to review its current passenger pre-flight safety briefing and safety information card to ensure passengers are provided with clear instruction on how to activate the flow of oxygen from the passenger oxygen masks and that the bag may not inflate when oxygen is flowing.

Current issue status: Not addressed
Last update 27 November 2019