Aviation safety issues and actions

Passenger oxygen mask instructions

Issue number: AO-2017-098-SI-01
Who it affects: Airline passengers
Issue owner: AirAsia Indonesia
Transport function: Aviation: Air transport
Background: Investigation Report AO-2017-098
Issue release date: 26 November 2019
Current issue status: Closed – Adequately addressed
Issue status justification:

AirAsia Indonesia have implemented changes in accordance with the safety issue raised by the ATSB. This included amending its passenger safety briefing cards and passenger announcement to include the instruction that if oxygen masks deploy the passengers must pull down on them firmly, and that the oxygen mask bags may not inflate during use. The action taken is considered to adequately address the safety issue.

Safety issue description

The pre-flight safety briefing and safety information card did not include a clear instruction on how to activate the flow of oxygen from the passenger oxygen masks and that the bag may not inflate when oxygen is flowing. This resulted in some passengers not understanding whether or not there was oxygen flowing in the mask.

Response by AirAsia Indonesia

AirAsia Indonesia responded:

AirAsia follows the Indonesia regulation as stipulated in CASR 121.503 which is not mentioned the such requirement.

However, AirAsia [will] consider to include the requirement in Safety Demo Announcement.

ATSB comment

The ATSB reviewed the response provided by AirAsia, and noting their response did not provide a commitment to take action, issues the following Safety Recommendation.

Safety recommendation

Action number: AO-2017-098 SR-021
Action organisation: AirAsia Indonesia
Date: 26 November 2019
Action status: Closed

The ATSB recommends that AirAsia Indonesia take further action to review its current passenger pre-flight safety briefing and safety information card to ensure passengers are provided with clear instruction on how to activate the flow of oxygen from the passenger oxygen masks and that the bag may not inflate when oxygen is flowing.

 

Additional correspondence

Response date: 28 February 2020
Response from: Indonesia AirAsia
Action status: Closed
Response text:

Indonesia AirAsia has agreed and we are in the process of responding to the safety recommendation as follows:

1. We will revise our A320 Safety Instruction Card to ensure passengers are provided with additional information in order to better understand how to use their oxygen mask in an emergency. It will be implemented by 01 April 2020 (see the attached SIC sample).

2. We will revise our A320 pre-flight safety briefing to ensure passengers are provided with additional information in order to better understand how to use their oxygen mask in an emergency. Since the pre-recorded type is requiring a new recording and installation for all AirAsia group fleets, we will implement the revision part of announcement by disseminating a special notice to Cabin Crew, and expect to be implemented by 01 March 2020 (will be sent soonest the Notice disseminated).

Response date: 02 March 2020
Response from: Indonesia AirAsia
Action status: Closed
Response text:

As previously mentioned, please find enclosed FON (Flight Operations Notice) regarding the additional announcement to the existing passenger preflight safety briefing.

Response date: 23 June 2020
Response from: Indonesia AirAsia
Action status: Closed
Response text:

The said Safety Information Cards (SIC) have been implemented and distributed on the aircraft. Distribution was conducted on April 27 as stated in the email attached. Please find attached email as the sample for further information regarding SIC distribution to aircraft.

Last update 02 July 2020