The ATSB is satisfied that the safety action satisfactorily addresses the safety issue.
Safety issue description
Airservices Australia’s processes for selecting and preparing personnel for the Contingency Response Manager role did not ensure they could effectively perform that role.
Airservices Australia reported the following actions in response to this safety issue:
A Variation to Published Services: Operational Hazard Assessment Form has been published that references a CRM Selection Worksheet to ensure risks associated with a contingency event are appropriately identified and managed. The CRM Selection Worksheet requires potential CRMs to be assessed for suitability through the consideration of previous CRM experience, human-machine interface (HMI) capability and fatigue levels assessed by Airservices Fatigue Risk Management System.
Training Needs Analysis (TNA) has been completed in order to prepare incoming CRMs to effectively perform their role. From July 2012 ‘CRM Awareness’ has been included in the Air Traffic Control Line Manager (ALM) induction program. In addition, a CRM Computer Based Training (CBT) training module is currently being developed by Airservices Learning Academy to enable assigned CRMs to familiarise themselves with the roles and responsibilities of the role once appointed.