In June 2010, the operator amended its operations manual to include a description of the role and accountabilities of a standards manager. The manual stated a standards manager was:
- accountable to the head of training and checking for the supervision of their fleet type, check pilots and supervisory pilots
- accountable for the implementation of training and checking programs within their fleet
- responsible for the development of operating procedures for the fleet
- responsible for communicating front line issues to senior management.
The OM also included a list of more specific accountabilities for a standards manager.