Aviation safety issues and actions

Operator’s roles and responsibilities of key personnel

Issue number: AO-2014-190-SI-09
Who it affects: Operator’s flight crew and other operational personnel
Issue owner: Pel-Air Aviation
Transport function: Aviation: Air transport
Background: Investigation Report AO-2009-072
Issue release date: 23 November 2017
Current issue status: Adequately addressed
Issue status justification:

The ATSB is satisfied that the action undertaken satisfactorily addressed this safety issue.

Safety issue description

The operator had not formally defined the roles and responsibilities of key positions involved in monitoring and managing flight operations, such as the standards manager for each fleet and the General Manager Flying Operations (Medivac and Charter).

Proactive Action

Action number: AO-2014-190-NSA-034
Action organisation: Pel-Air Aviation
Date: 23 November 2017
Action status: Closed

In June 2010, the operator amended its operations manual to include a description of the role and accountabilities of a standards manager. The manual stated a standards manager was:

  • accountable to the head of training and checking for the supervision of their fleet type, check pilots and supervisory pilots
  • accountable for the implementation of training and checking programs within their fleet
  • responsible for the development of operating procedures for the fleet
  • responsible for communicating front line issues to senior management.

The OM also included a list of more specific accountabilities for a standards manager.

Last update 23 November 2017