On 7 December 2009, the operator issued a new Westwind 1124/1124A fuel policy and interim flight planning procedures. Following consultation with CASA, a revised policy and interim procedures was issued on 21 December 2009. The policy and procedures included:
- (for all flights exceeding 3 hours) a requirement for a how-goes-it chart to be completed to compare planned versus actual fuel burns
- (for all flights exceeding 3 hours) a requirement for weather updates to be obtained for the destination and en route alternate aerodromes no later than 90 minutes after departure, at each CP or PNR position and prior to top of descent (with acceptable weather updates in order of preference being a TTF, TAF and METAR)
- revised procedures for in-flight replanning.
Additional safety actions related to in-flight fuel management included:
- formal guidance and ground-based training for all flight crew on using a how-goes-it chart
- a requirement for flight crews to recalculate the fuel available if planned cruising levels were not provided (and to ensure these calculations were cross-checked)
- a requirement for new captains to complete 10 international flight sectors before being recommended for a check to line.
The operator also introduced portable satellite phones for its air ambulance operations, although these would have been usable from within an aircraft in only some situations.