Recommendation R20000234

Recommendation issued to: Civil Aviation Safety Authority

Recommendation details
Output No: R20000234
Date issued: 18 April 2001
Safety action status:
Background: Why this Recommendation was developed

Output text

The ATSB recommends that CASA should consider including the following issues as requirements of operators during its current development of new legislation in the area of emergency procedures training:

- How flight crew should gather and evaluate relevant information and make a decision regarding which type of emergency response is most suitable.

- How cabin crew should communicate with each other and the flight deck in emergency situations (in terms of technique, terminology, and methods to ensure that accurate information reaches the flight deck).

- How cabin crew should communicate during an emergency on the ground when there is a loss of PA and interphone communications.

- How cabin crew should systematically and regularly identify problematic situations in an aircraft during an emergency (including guidelines on what types of information are most important and ensuring that all areas of the aircraft are examined).

- Leadership and coordination functions of cabin crew supervisors during an emergency situation. For example, how the supervisors should assess the situation (particularly in circumstances that had not been clearly defined), assign roles and responsibilities amongst the cabin crew, coordinate the gathering of information, and coordinate the distribution of information.

- How cabin crew should effectively obtain information from passengers concerning safety-related issues.

- How cabin crew should effectively use language and assertiveness for crowd control and managing passenger movement towards exits during emergency situations, as well as passenger control outside the aircraft.

- That cabin crew supervisors are provided with appropriate resources to ensure that they can effectively communicate with other areas of the cabin during emergency situations (e.g. providing the supervisor with ready access to an 'assist' crewmember at their assigned location).

Initial response
Date issued: 20 March 2002
Response from: Civil Aviation Safety Authority
Action status: Monitor
Response text:

CASA acknowledges the intent of this recommendation and advises that cabin crew requirements identified in these recommendations are comprehensively addressed in proposed Civil Aviation Safety Regulation Part 121 A -Air Transport Operations -- Large Aeroplanes, which is scheduled for release for interested party consultation in April 2002 as a Notice of Proposed Rule Making.

With regard to the recommendation that the authority give consideration to how cabin crew should communicate during an emergency on the ground when there is a loss of PA and interphone communications, CASA advises that CAO 20.11 6A has been amended to require the carriage of portable megaphones on all aircraft engaged in regular public transport activities or charter operations with the seating capacity of more than 60 seats.

ATSB Note:

Work on CASR 121 Large aeroplanes is ongoing but based on the previous advice ATSB reclassifies the recommendation as Closed-Accepted (26 March 2008).

Further correspondence
Response from: Civil Aviation Safety Authority
Response status: Closed - Accepted
Response text:
Last update 05 April 2012