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Recommendation issued to: AirServices Australia

Recommendation details
Output No: R19980158
Date issued: 18 August 1998
Safety action status:
Background:

See report B98/90 - `Systemic investigation into factors underlying air safety occurrences in Sydney Terminal Area airspace'.

Output text

The Bureau of Air Safety Investigation recommends that Airservices Australia ensure that adequate refresher training is undertaken by controllers in order to provide for high levels of proficiency and standardisation and so that the integrity of safety cases, in which refresher training is deemed to be a mitigating strategy for identified hazards, is maintained.

Initial response
Date issued: 27 August 1998
Response from: AirServices Australia
Action status: Monitor
Response text:

I refer to your letter of 14 August 1998 concerning the Bureau of Air Safety Investigation (BASI) report on operations in the Sydney terminal airspace area (Investigation Report B98/90).

The report was initially considered by the Board Safety and Environment Committee on 14 August 1998, the day the report was formally issued by Government. Subsequently, the BASI report was considered at the full Board Meeting, held on 21 August 1998.

The Board and Management of Airservices are affording priority consideration to the BASI recommendations and findings. We will work closely with the Civil Aviation Safety Authority in assessing the actions necessary to address the recommendations and findings of the BASI report.

I will write again shortly, when the specific action plans are developed.

Further correspondence
Date issued: 27 August 1998
Response from: AirServices Australia
Response status: Closed - Partially Accepted
Response text:

I am writing in response to the BASI report on the Investigation of Systemic Safety Issues at Sydney Airport.

The attached response provides details on Airservices ongoing actions to address the recommendations. Airservices is working closely with CASA to resolve the issues of mutual concern.

I must stress that this process is being approached with caution and planning to ensure minimal disruption to the safe and efficient operations of Sydney Airport.

Airservices will provide you with further reports on progress in due course.

R980158 Airservices Australia to ensure that adequate refresher training is undertaken by controllers in order to provide for high levels of controller proficiency and standardisation and that the integrity safety Cases, in which refresher training is deemed to be a mitigation strategy for identified hazards, is maintained.

Airservices provides familiarisation training in various forms before the introduction of new procedures and to maintain controller skill levels. This ongoing programme has been augmented by an additional period of refresher training which all TCU controllers will undertake during the remainder of this year.

ATSB response:

The following correspondence was forwarded to Airservices Australia on 4 January 1999:

The Bureau requests that confirmation of the proposed additional refresher training is provided when it has been completed. The intent of the recommendation clearly indicates that refresher training should be integral to the change process and ongoing. The Bureau therefore requests that Airservices confirm whether the additional refresher training referred to in the response to this recommendation is part of a wider and more comprehensive approach to refresher training or if it is simply a 'one-off' exercise.

Further correspondence
Date issued: 09 June 1999
Response from: AirServices Australia
Response status: Closed - Accepted
Response text:

I am writing to provide a response to the BASI Systemic Review of Airservices' operations at Sydney Airport and subsequent investigations which have resulted in recommendations correlated with that review.

Airservices has previously responded to the following recommendations and has been advised that BASI has accepted those responses and closed off any further action:

R980157
R980160
R980163

The following is a precis of the action Airservices is undertaking in response to the remaining outstanding recommendations:

Recommendation R980158 was advised as "Closed - partially accepted". The following is provided as amplification of Airservices' position:

"Airservices Australia ensure that adequate refresher training is undertaken by controllers in order to provide for high levels of controller proficiency and standardisation and so that the integrity of safety cases, in which refresher training is deemed to be a mitigating strategy for identified hazards, is maintained."

Sydney Operations (Airservices Commercial Operations Group) has developed a "Generic Refresher Training Manual". The manual has been implemented and is used for the " ... management and standardisation of refresher training undertaken by controllers in the Sydney TCU."

Currently, refresher training takes place in a number of ways e.g., through simulation, CBT, classroom, discussion groups, team days, and individual refresher training.

It is planned during the fiscal year cycle for 1999/2000 that each operational controller be allocated either 4 days cyclical training (TCU Controllers) or 2 days (Tower Controllers). The purpose of this training allocation is to update skills and provide an opportunity to simulate seldom used procedures.
Presently TAAATS conversion training is in progress so it will be in the latter part of the planning cycle that this cyclical training will be implemented. However, it should be noted that refresher training of LTOP procedures etc. is inherent in TAAATS training.

ATSB response:

The following correspondence was forwarded to Airservices Australia on 17 December 1999:

Thank you for your response, dated 9 June 1999, in which you detailed action taken in response to recommendations related to the systemic investigation of factors underlying air safety occurrences in Sydney terminal airspace. The following comment on each response to the recommendations is provided for clarification.

R19980158 - The Bureau of Air Safety Investigation recommends that Airservices Australia ensure that adequate refresher training is undertaken by controllers in order to provide for high levels of proficiency and standardisation and so that the integrity of safety cases, in which refresher training is deemed to be a mitigating strategy for identified hazards, is maintained.

ATSB RESPONSE STATUS: CLOSED-ACCEPTED

The Bureau proposes to monitor the implementation and effect of the initiatives outlined in the Airservices response.

 
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Last update 01 April 2011