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Recommendation issued to: AirServices Australia

Recommendation details
Output No: R19980157
Date issued: 18 August 1998
Safety action status:
Background:

See report B98/90 - 'Systemic Investigation into factors underlying air safety occurrences in the Sydney Terminal Area airspace'.

Output text

The Bureau of Air Safety Investigation recommends that Airservices Australia review the application of the "teams" concept within the Sydney Terminal Control Unit to ensure that teams are resourced appropriately and that there is an ongoing commitment to the provision of adequate training in order to achieve a high level of controller proficiency and standardisation.

Initial response
Date issued: 28 August 1998
Response from: AirServices Australia
Action status: Monitor
Response text:

I refer to your letter of 14 August 1998 concerning the Bureau of Air Safety Investigation (BASI) report on operations in the Sydney terminal airspace area (Investigation Report B98/90).

The report was initially considered by the Board Safety and Environment Committee on 14 August 1998, the day the report was formally issued by Government. Subsequently, the BASI report was considered at the full Board Meeting, held on 21 August 1998.

The Board and Management of Airservices are affording priority consideration to the BASI recommendations and findings. We will work closely with the Civil Aviation Safety Authority in assessing the actions necessary to address the recommendations and findings of the BASI report.

I will write again shortly, when the specific action plans are developed.

ATSB response:

The following correspondence was forwarded to Airservices Australia on 4 January 1999:

R980157 - Airservices Australia review the application of the 'teams' concept within the Sydney Terminal Control Unit to ensure that teams are resourced appropriately and that there is an ongoing commitment to the provision of adequate training in order to achieve a high level of controller proficiency and standardisation.

Response classification: CLOSED-ACCEPTED

The Bureau requests that confirmation of the proposed changes, in response to this recommendation, is provided following the implementation of those changes. In addition, information on any proposed changes arising from the external consultant's review of G supervision within ATS and its application within teams' would be appreciated.

Further correspondence
Date issued: 09 June 1999
Response from: AirServices Australia
Response status: Monitor
Response text:
ATSB response:

The following correspondence was forwarded to Airservices Australia on 17 December 1999:

Thank you for your response, dated 9 June 1999, in which you detailed action taken in response to recommendations related to the systemic investigation of factors underlying air safety occurrences in Sydney terminal airspace. The following comment on each response to the recommendations is provided for clarification.

R19980157 - The Bureau of Air Safety Investigation recommends that Airservices Australia review the application of the "teams " concept within the Sydney Terminal Control Unit to ensure that teams are resourced appropriately and that there is an ongoing commitment to the provision of adequate training in order to achieve a high level of controller proficiency and standardisation.

Response classification: CLOSED-ACCEPTED

Although the Bureau accepted the Airservices response to this recommendation, confirmation of proposed changes as advised by Airservices in 13 November 1998 correspondence, was requested. While the Bureau has received informal advice from the Manager Sydney Operations on 8 August 1999, no formal advice has been received to date. In addition, it is understood that an external consultant conducted a review of 'supervision within air traffic services and its application to teams' which was undertaken partly in response to R 19980157. A copy of the report on that review and any actions taken on recommendations contained in that report would be appreciated. In order to finalise this matter, the Bureau requests that further advice be provided at your earliest convenience.

Further correspondence
Date issued: 28 August 1998
Response from: AirServices Australia
Response status: Monitor
Response text:

I am writing in response to the BASI report on the Investigation of Systemic Safety Issues at Sydney Airport.

The attached response provides details on Airservices ongoing actions to address the recommendations. Airservices is working closely with CASA to resolve the issues of mutual concern.

I must stress that this process is being approached with caution and planning to ensure minimal disruption to the safe and efficient operations of Sydney Airport.

Airservices will provide you with further reports on progress in due course.

R980157 Airservices Australia to review the application of the "teams" concept with Sydney Terminal Control Unit to ensure that teams are resources appropriately and that there is an ongoing commitment to the provision of adequate training in order to achieve a high level of controller proficiency and standardisation.

A recent review of Sydney ATS has resulted in a "spill" of all management positions and a subsequent recruitment program which will be completed by 16 November 1998 to coincide with the Airservices' Business Transformation program.

The first step in this review has been to ensure that the management structure of the facility can operate effectively and that appropriate skills are available within the team. The manner in which the teams operate is the subject of a concurrent review process.

in support of these reviews, a consultant has completed a wide ranging review of "supervision" within air traffic services and its application within Teams.

Recommendations from these studies will be introduced into the Sydney rostering committee deliberations examining a better framework for TCU rosters. Sydney ATS management plan to introduce a revised roster in the TCU by 1 February 1999.

Team Leader training is recognised as vital to the success of teams and during October and November all Team Leaders will complete a series of Human Factors and Team Resource training modules. To further ensure that Team Leaders are better equipped to perform their duties a specific training programme for each Team Leader will be developed by 22 December 1998.

ATSB response:

The following correspondence was forwarded to Airservices Australia on 4 January 1999:

R980157 - Airservices Australia review the application of the 'teams' concept within the Sydney Terminal Control Unit to ensure that teams are resourced appropriately and that there is an ongoing commitment to the provision of adequate training in order to achieve a high level of controller proficiency and standardisation.

Response classification: CLOSED-ACCEPTED [ATSB Note: The classification would be MONITOR under the current system. Monitor did not exist at the time of this response].

The Bureau requests that confirmation of the proposed changes, in response to this recommendation, is provided following the implementation of those changes. In addition, information on any proposed changes arising from the external consultant's review of G supervision within ATS and its application within teams' would be appreciated.

Further correspondence
Date issued: 04 February 2000
Response from: AirServices Australia
Response status: Closed - Accepted
Response text:

The Braithwaite "Teams Report" is being forwarded as a separate enclosure. It should be noted that this report was done on the whole of Airservices Australia and not just Sydney Operations.

In addition, the Chief Operating Officer of Airservices Australia has commissioned a "Review of Teams" which is currently being undertaken by an external consultant. This review will be completed by the end of February and involves extensive consultation with controllers throughout Commercial Operations Group.

With reference to formal advice of specific actions taken to address this recommendation the following is now advised.

1. With TAAATS Transition complete Sydney Tower Team Leader positions have been spilled and the new positions are effective 1 February 2000. Notification has gone out to request nomintaions for the position of TCU Team Leaders. New TCU Team Leaders are expected to be in place in March 2000.

2. New Team Rosters are being introduced in the TMA and were proposed for February 2000, however, the roster will now be dependent on the "Review of Teams" report mentioned in the preceding paragraph.

3. Sydney Operations plans to train nominated Air Traffic Controllers to increase their skills in developing team compilation with consideration of human factor issues, including fatigue management. The proposed outcome is aimed at developing a more acceptable roster for all staheholders.

4. The Teams Review Group are currently looking into the most effective grouping of positions within teams.

 
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Last update 01 April 2011