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Unclear purpose of communication

Issue number: RO-2014-009-SI-03
Who it affects: All rail operations
Issue owner: NSW Trains; Sydney Trains
Operation affected: Rail: Passenger - metropolitan
Background: Investigation Report RO-2014-009
Date: 17 January 2018

Safety issue description

The purpose of communication between key operational people was not always clearly stated nor understood leading to misunderstandings between people.

Proactive Action

Action organisation: NSW Trains
Action number: RO-2014-009-NSA-045
Date: 17 January 2018
Action status: Closed - Action Taken

NSW Trains investigation made the following recommendations to address this safety issue;

  • Brief all NSWT Crew on correct communication procedures, particularly around dealings with Network Control across all networks.
  • Provide NSWT input into training content to make it consistent with NSWT procedures for communicating with Network Control and the operational environment of NSWT.

Proactive Action

Action organisation: Sydney Trains
Action number: RO-2014-009-NSA-047
Date: 17 January 2018
Action status: Closed - Action Taken

Sydney Trains conducted a Level 5 investigation into the incident. Recommendation 1 from the investigation was the “Immediate briefing of all staff (within RMC) in relation to effective communication”. This has been completed.

   
Current issue status: Adequately addressed
Status justification:

Reinforcing correct and effective communication procedures is an appropriate action.

 
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Last update 17 January 2018