Rail safety issues and actions
Unclear purpose of communication
| Issue number: | RO-2014-009-SI-03 |
|---|---|
| Who it affects: | All rail operations |
| Issue owner: | NSW Trains; Sydney Trains |
| Transport function: | Rail: Passenger - metropolitan |
| Background: | Investigation Report RO-2014-009 |
| Issue release date: | 17 January 2018 |
| Current issue status: | Adequately addressed |
|---|---|
| Issue status justification: | Reinforcing correct and effective communication procedures is an appropriate action. |
Safety issue description
The purpose of communication between key operational people was not always clearly stated nor understood leading to misunderstandings between people.
Proactive Action
| Action number: | RO-2014-009-NSA-045 |
|---|---|
| Action organisation: | NSW Trains |
| Date: | 17 January 2018 |
| Action status: | Closed - Action Taken |
NSW Trains investigation made the following recommendations to address this safety issue;
- Brief all NSWT Crew on correct communication procedures, particularly around dealings with Network Control across all networks.
- Provide NSWT input into training content to make it consistent with NSWT procedures for communicating with Network Control and the operational environment of NSWT.
Proactive Action
| Action number: | RO-2014-009-NSA-047 |
|---|---|
| Action organisation: | Sydney Trains |
| Date: | 17 January 2018 |
| Action status: | Closed - Action Taken |
Sydney Trains conducted a Level 5 investigation into the incident. Recommendation 1 from the investigation was the “Immediate briefing of all staff (within RMC) in relation to effective communication”. This has been completed.