Rail safety issues and actions

Unclear purpose of communication

Issue number: RO-2014-009-SI-03
Who it affects: All rail operations
Issue owner: NSW Trains; Sydney Trains
Transport function: Rail: Passenger - metropolitan
Background: Investigation Report RO-2014-009
Issue release date: 17 January 2018
Current issue status: Adequately addressed
Issue status justification:

Reinforcing correct and effective communication procedures is an appropriate action.

Safety issue description

The purpose of communication between key operational people was not always clearly stated nor understood leading to misunderstandings between people.

Proactive Action

Action number: RO-2014-009-NSA-045
Action organisation: NSW Trains
Date: 17 January 2018
Action status: Closed - Action Taken

NSW Trains investigation made the following recommendations to address this safety issue;

  • Brief all NSWT Crew on correct communication procedures, particularly around dealings with Network Control across all networks.
  • Provide NSWT input into training content to make it consistent with NSWT procedures for communicating with Network Control and the operational environment of NSWT.

Proactive Action

Action number: RO-2014-009-NSA-047
Action organisation: Sydney Trains
Date: 17 January 2018
Action status: Closed - Action Taken

Sydney Trains conducted a Level 5 investigation into the incident. Recommendation 1 from the investigation was the “Immediate briefing of all staff (within RMC) in relation to effective communication”. This has been completed.

Last update 17 January 2018