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Communication of ‘safety critical information’

Issue number: RO-2012-011-SI-02
Who it affects: Rail operators and rail safety workers
Issue owner: Australian Rail Track Corporation
Operation affected: Rail: Operations control
Background: Investigation Report RO-2012-011
Date: 22 June 2015

Safety issue description

The ARTC communication protocols did not provide the NCO adequate guidance with respect to standardised phraseology to ensure messages are clear and unambiguous.

Proactive Action

Action organisation: Australian Rail Track Corporation
Action number: RO-2012-011-NSA-021
Date: 22 June 2015
Action status: Closed

ARTC has issued a memo to all Train Control Centres with respect to communication protocols. The memo reiterated that communication protocols must be strictly adhered to. Additional random voice monitoring is now undertaken, that links to individual performance agreements.

   
Current issue status: Adequately addressed
Status justification:

The ATSB is satisfied that the actions taken by ARTC will adequately address this safety issue.

 
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Last update 15 October 2015