Aviation safety issues and actions

Operator’s crew resource management training

Issue number: AO-2014-190-SI-05
Who it affects: Operator’s Westwind flight crew
Issue owner: Pel-Air Aviation
Operation affected: Aviation: Air transport
Background: Investigation Report AO-2009-072
Date: 23 November 2017

Safety issue description

Although the operator provided its flight crew with basic awareness training in crew resource management (CRM), it was limited in nature and did not ensure flight crew were provided with sufficient case studies and practical experience in applying relevant CRM techniques.

Proactive Action

Action organisation: Pel-Air Aviation
Action number: AO-2014-190-NSA-030
Date: 23 November 2017
Action status: Closed

In December 2009, the operator’s Westwind pilots completed a 2-day course titled ‘Introduction to airline human factors and crew resource management’. The course was delivered by the human factors coordinator from the operator’s parent airline as per that airline’s syllabus and included case studies from the operator’s operations. During the course, the pilots were also provided information on a behavioural markers’ assessment form to reinforce CRM observable safety behaviours.

In addition, the operator introduced a requirement for recurrent (biennial) classroom-based CRM training.

Current issue status: Adequately addressed
Status justification:

The ATSB is satisfied that the action undertaken satisfactorily addressed this safety issue.

Last update 23 November 2017