Aviation safety issues and actions

Ground handling emergency communication procedures

Issue number: AO-2009-034-SI-02
Issue owner: Jetstar Airways
Transport function: Aviation: Air transport
Background: Investigation Report AO-2009-034
Issue release date: 19 May 2011
Current issue status: Adequately addressed

Safety issue description

The aircraft operator did not provide procedures that allowed ground handling personnel to communicate effectively with the flight crew in the event of an urgent operational matter occurring after pushback.

Proactive Action

Action number: AO-2009-034-NSA-071
Action organisation: Jetstar Airways
Date: 19 May 2011
Action status: Closed
In response to this occurrence, the aircraft operator reported implementing procedures to enable ground handling agents to make emergency contact with flight crew after pushback and provided scenarios in which such emergency contact may be necessary. Those procedures were incorporated in the operator’s Ground Operations Manual.

ATSB comment:

The ATSB is satisfied that the action taken by the aircraft operator adequately addresses the safety issue.
Last update 13 January 2014