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Preliminary report released 19 February 2008

On 7 January 2008, a Boeing Company 747 438 aircraft, registered VH-OJM, was being operated on a scheduled international regular public transport service between London, England and Bangkok, Thailand. The aircraft had 346 passengers and 19 crew on board, including four flight crew.

At about 0837 UTC, while the aircraft was at about 21,000 feet on descent to Bangkok International Suvarnabhumi Airport, the customer service manager (CSM) notified the flight crew that a substantial water leak had occurred in the forward galley.

Between approximately 0840 and 0852, cockpit indications showed a number of electrical bus and system failures that indicated alternating current (AC) buses 2, 1 and 3 were not powered. The status of AC bus 4 appeared normal and some systems were powered by batteries.

The captain's primary flight display, navigation display, and some other instruments were available in a degraded mode. Standby instruments and the aircraft's instrument landing system were also available. The crew conducted an approach to runway 01 Right in day visual meteorological conditions and the aircraft landed at 0907.

On 11 January 2008, the aircraft manufacturer issued a Multi Operator Message to operators of 747 400 series aircraft, containing advice and instructions for the inspection and repair of main equipment centre drip shields. The manufacturer is preparing an inspection and repair alert service bulletin on the same subject that is scheduled for release by May 2008.

On 11 January 2008, the aircraft operator issued a Cabin Standing Order and a Flight Standing Order requiring cabin and flight crews to treat and report abnormal water accumulation in galley areas.

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