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Significant Factors


  1. The flight service officer did not provide directed traffic information to the crew of VH-XDZ about the disposition of VH-XDA.
  2. The workstation design complicated traffic management, the maintenance of an accurate air picture, and oversight of the flight service officer's workload.
  3. The absence of three staff on sick leave.
  4. Management of the flight service officer was inadequate by allowing the officer to continue working for long periods, with a high workload, without satisfactory supervision.
  5. Management of the flight service centre roster did not provide properly endorsed and rested staff to provide an effective flight service function
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